How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.

ferpal1 wrote: My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it? More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you. Open your ticket here: https://www.dropbox.com/supportTrack your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Old account closed due to inactivity. What can I do?

Jane
Dropbox Staff
8 years ago
Hey AnthonyMondz,

Thanks for getting in touch on the Community, we'd like to welcome you & we hope that you enjoy it here!

Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity?

Once I have this piece of info, I'll send over more details about it.

Kind regards,

JaneA
- ferpal1
  Explorer | Level 3
  8 years ago
  Hello there!
  
  Help please!!!
  
  My account gor closed due to inactivity.
  
  I have been away for a while and did not need to access the account but
  
  is there a way to re open it?
  
  Thank you
  
  Fernando
  - Rich
    Super User II
    8 years ago
    ferpal1 wrote:
    
    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?
    
    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.
    
    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com
    
    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
Mark
Super User II
8 years ago
You may find Anthony that it isnt possible if it was due to inactivity Im afraid.
emekusfbi
New member | Level 2
7 years ago
Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it
- emekusfbi
  New member | Level 2
  7 years ago
  The name of the account is [personal information removed by moderation for security reasons]
- Jane
  Dropbox Staff
  7 years ago
  Hey emekusfbi, as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also removed your email address, as this is a public Forum & anything you post us is visible to anyone visiting this thread.
  
  Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for checking in with us on the Forum & I’m looking forward to hearing back from you!
ghenwaabureslan
Explorer | Level 3
7 years ago
hello,
I have realized that you have closed my drop box account, i am trying to view my folders with no luck.
I need to open the account again in order to view my folders please.
thank you
- Rich
  Super User II
  7 years ago
  ghenwaabureslan wrote:
  
  I have realized that you have closed my drop box account ...
  
  I need to open the account again in order to view my folders please.
  
  Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.
  - ghenwaabureslan
    Explorer | Level 3
    7 years ago
    Hi,
    How do i contact the support directly??
    any email address ? any telephone number ???
- ghenwaabureslan
  Explorer | Level 3
  7 years ago
  hello there !!!!!!!!!!!!!
  IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK,
  CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????
  I have realized that you have closed my drop box account, i am trying to view my folders with no luck.
  I need to open the account again in order to view my folders please.
  thank you
Mohammedjmahmood
New member | Level 2
3 years ago
Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.

This is my email. [personal information removed per the Community's Guidelines]
- Rich
  Super User II
  3 years ago
  Mohammedjmahmood wrote:
  
  Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?
  
  Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.