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AnthonyMondz's avatar
AnthonyMondz
New member | Level 2
8 years ago

Old account closed due to inactivity. What can I do?

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This accoun...
Account Access
Security
  • Rich's avatar
    Rich
    8 years ago
    ferpal1 wrote:

    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey AnthonyMondz,  

Thanks for getting in touch on the Community, we'd like to welcome you & we hope that you enjoy it here!
 
Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity? 
 
Once I have this piece of info, I'll send over more details about it. 
 
Kind regards, 
JaneA
  • ferpal1's avatar
    ferpal1
    Explorer | Level 3
    8 years ago

    Hello there!

    Help please!!!

    My account gor closed due to inactivity.

    I have been away for a while and did not need to access the account but

    is there a way to re open it? 

    Thank you 

    Fernando

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 years ago
      ferpal1 wrote:

      My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

      More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

       

      Open your ticket here: https://www.dropbox.com/support
      Track your ticket here: https://dropbox.zendesk.com

      Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey ferpal1, if you go per Rich 's advice, please let me know here, so that I check it on my end!  

      Looking forward to hearing back from you. Thanks!

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