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Forum Discussion
Old account closed due to inactivity. What can I do?
How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This accoun...
ferpal1 wrote:
My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?
More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
hello,
I have realized that you have closed my drop box account, i am trying to view my folders with no luck.
I need to open the account again in order to view my folders please.
thank you
Rich
Super User II
Super User II
ghenwaabureslan wrote:
I have realized that you have closed my drop box account ...I need to open the account again in order to view my folders please.
Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.
Hi,
How do i contact the support directly??
any email address ? any telephone number ???
- Rich
The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.
can you please send me the email on [email address removed by moderator]?
I still did not receive any email from you
