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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
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Security
Bigfishbelly's avatar
Bigfishbelly
Explorer | Level 3
Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Bigfishbelly, happy Monday! 

 

I just sent you an email, in order for us to have a closer look into this. 

 

I'll be happy to see you there! 

  • Bigfishbelly's avatar
    Bigfishbelly
    Explorer | Level 3
    10 months ago
    I already responded to your email ü
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      I will get back to you as soon as possible Bigfishbelly. 

      • DimitriD's avatar
        DimitriD
        New member | Level 2
        10 months ago

        Hi Megan,

        I have the same problem, I did add no-reply@dropbox.com but I did not receive the verification email (it's a business account managed by Microsoft).

  • Bigfishbelly's avatar
    Bigfishbelly
    Explorer | Level 3
    10 months ago
    Hi Magan , i already replied to your email from my account that has the discussed problem , hope to here from you soon ü
  • Bruno87's avatar
    Bruno87
    New member | Level 2
    7 months ago

    Hey Megan, hope you are ok.

    I have the same problem, my email is good but not receiving dropbox any verification email, Isn't in "spam", and I also added "no-reply@dropbox.com" to my address book.
    Can you help me, please?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi Bruno87, I'd be happy to help! 

       

      I just sent you an email, in order for us to have a closer look into this. 

       

      Reply back to me, and we'll take it from there. Thanks!

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