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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
gcrt's avatar
gcrt
Explorer | Level 3

I forgot my password and requested an email to reset my password, but I still haven't received the email.

I have checked the junk folder, added no-reply@dropbox.com to contacts and use incognito browser.

 

Please help

 

Ticket id : Ticket #22285756: DB: not receiving password reset email 

Ohm-vachi's avatar
Ohm-vachi
New member | Level 2
2 years ago

"Try checking your spam email folder to see if it's there, or you could try sending a request for a password reset. Please wait approximately 1 day."

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