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Karen438's avatar
Karen438
New member | Level 2
12 months ago

My invitee for the family plan receives error message when trying to join

Upgraded to Dropbox Family Plan and sent an invite but when the person i invited tries to join they get an error message stating there was an error but not to worry their info was saved to a 2 GB account.
I removed them from the family plan and re-sent the invite, and they had the same results. I removed them again and sent the copied link with the same results. Please help. Thank you.

Dropbox Family
Onboarding
Permissions
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there, Karen438, sorry to hear about this issue.

     

    If they open your link through a different browser or a private browsing window, does that help?

     

    Keep in mind that there's also a scheduled maintenance happening right now, so that might be affecting this process as well.

     

    Try again a bit later and if it's still not working, let us know.

     

    Thanks.

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