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Karen438's avatar
Karen438
New member | Level 2
12 months ago

My invitee for the family plan receives error message when trying to join

Upgraded to Dropbox Family Plan and sent an invite but when the person i invited tries to join they get an error message stating there was an error but not to worry their info was saved to a 2 GB acc...
Dropbox Family
Onboarding
Permissions
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi there, Karen438, sorry to hear about this issue.

 

If they open your link through a different browser or a private browsing window, does that help?

 

Keep in mind that there's also a scheduled maintenance happening right now, so that might be affecting this process as well.

 

Try again a bit later and if it's still not working, let us know.

 

Thanks.

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