I'm not receiving the password reset email. What can I do?

Question

Hi,&nbsp; can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder.&nbsp;
I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same)
Thank you for your attention.

Megan · Answer

Hey MajinBrut, sorry to hear you're having issues with this.
Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?
Do you have any other devices connected to your account?
This will help me to assist further!

Forum Discussion

I'm not receiving the password reset email. What can I do?

About Security and Permissions

Need more support

Related Content

I am not able to receive the 6 digit code in my email

Re: Not receiving verification email for changing email address.

Re: Hotmail not receiving verification email from Dropbox

Re: I've set passwords for my shared links, but non team members don't get asked for one.

I received a link from a customer but getting a message that the email or password is incorrect

Recent Discussions

I'm not receiving any email from Dropbox in order to access my account.

I got notice that my account has been deleted, but I didn't do this.

How to get rid of my Dropbox Community Account?

6-digit code not sent - want to find out if account still exists

I'm not receiving the password reset email. What can I do?