We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MajinBrut's avatar
MajinBrut
New member | Level 1
2 days ago

I'm not receiving the password reset email. What can I do?

Hi,  can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder....
Account Access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey MajinBrut, sorry to hear you're having issues with this.

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Do you have any other devices connected to your account?

This will help me to assist further!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!