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Stefania_T's avatar
Stefania_T
New member | Level 2
2 years ago

I downgraded back to Basic from a trial but can't share folders "unless you're an administrator".

 Hi, I downgraded my account a little while ago from trial to basic, but the problem is that it's left somewhere that folders can't be shared... unless you're an administrator, which no longer exists. How can I restore the option that everyone can share the folder from the basic account?

thanks

downgrade
Dropbox Basic
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  • Stefania_T's avatar
    Stefania_T
    2 years ago

    Hello

    I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

    Thanks for help!

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Stefania_T, sorry to hear you're having issues with this.

     

    Could you please clarify what your plan tab is reporting at the moment and also send us a screenshot of the error you get when trying to share a folder?

     

    Any additional information is more than welcome! 

    • Stefania_T's avatar
      Stefania_T
      New member | Level 2
      2 years ago

      Hello

      I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

      Thanks for help!

       

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