You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MysterySauce's avatar
MysterySauce
New member | Level 1
6 days ago

I don't receive the 6 digit code to my email's inbox.

I cannot receive 6 digit code to my inbox; I am sure I typed my email correctly I checked my spam folder I added no-reply@dropbox.com as safe contact I contacted support@dropbox.com- re...
Account Access
emails
MysterySauce's avatar
MysterySauce
New member | Level 1
6 days ago

Thanks Nancy for your quick response!  I have tried your first advise without success. No other device is connected, I have given backmy work laptop since I stopped the contract with the company. 

The account I have no acccess is another email. Since I'm desperate, I'm writing from my spouse account.  [removed per Community Guidelines] is the account I'm having the issue. I would appreciate if you can open a ticket.

Merci!

HG

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    No worries, MysterySauce! Please check your email address now and see if you’ve received my email. 

    If you have, I’d like you to reply to it and we’ll go from there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!