You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

defaus's avatar
defaus
New member | Level 1
2 days ago

Can I increase the licenses on a Business trial?

Hi, I'm on a business trial plan at the moment and I want to add more license to the team (10 license).

I tried doing it via the admin console in manage license, but it always says payment error, even though I have added the billing method. I tried with different browsers as well and nothing worked (mozila, chrome, opera, edge). I tried managing license from different panels, billing panel and member panel and both did not work and return the same payment error. 

Then I tried to invite 10 people into my team so I can have 10 license, but this also does not work.

The first 2 invitations were sent successfully, but when I tried to invite more people, I get this error. 

How can I increase the number of license that I have on business trial? Or can this not be done at all?

Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey defaus, thanks for bringing this to our attention.

    Can we actually reach out to you via email, so we can take a closer look?

    Let me know.

    • defaus's avatar
      defaus
      New member | Level 1

      Hi Hannah, unfortunately I cannot share my emails due to the communication guidelines.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        We are removing your personal info, defaus, as it's not allowed on the Community, according to our guidelines.

        But we already have your email, so I just emailed you.

        See you there!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!