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Forum Discussion
I disbanded my Dropbox team and now my account has been deleted.
I have PROFESSIONAL account that i use SOLELY for my business.
I had decided to try "TEAM" with a freelancer that I use for my business and decided that TEAM does not do anything for us and decided to not make my trial period a thing for my business. When I agreed to disband the TEAM I figured it was only for the TEAM member & data with that TEAM FOLDER but DB made my ENTIRE account inactive. My entire business data sits within Dropbox so imagine my shock.
Now, I read that TEAM ADMIN can restore but here I am the TEAM ADMIN and I am myself INACTIVE with DB and not sure where to go since their customer service is non-existent.
I created a new account with diff email just so I could post here
- Nancy
Dropbox Staff
I’m sorry to hear about the situation, hr80.
Did you follow these steps to cancel the trial for your Dropbox team and disband it?
I can also see you have a ticket with our support team and you’ve replied to their latest message. I’ve left them an internal note too to get back to you as soon as possible.
Since this matter is account-specific, I'd suggest waiting for their reply directly, since we can't see more info on the forum unfortunately.
I’ll be here for anything else.
Thank you for reply and I will wait on that. Mean I do suggest that DB needs to make major changes to this flawed system that can cause many headaches. This seems like a punishment to collab with anyone and the project ends.
