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Chika16's avatar
Chika16
Explorer | Level 4
16 days ago

I didn't receive my one-time verification email to my Yahoo email

I didn’t received any one time password to my yahoo email, i already try to add no-reply@dropbox.com and nothing happened, causing failed to log in to my dropbox account
Account Access
emails
Security
Chika16's avatar
Chika16
Explorer | Level 4
Hi

Yes my spam / any kind of folder is empty..

Actually it happens to my 3 drop box account causing failed to log in..

What should i do to get to log in to my dropbox account?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Are your other email addresses also with Yahoo, or another email provider?

  • Chika16's avatar
    Chika16
    Explorer | Level 4
    16 days ago
    Yes,

    It all yahoo mail..

    Any suggestion to login to my dropbox?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      I'd recommend contacting Yahoo support for them to investigate further, since it sounds like there might be something preventing the emails from being received by Yahoo servers. 

      • Chika16's avatar
        Chika16
        Explorer | Level 4
        16 days ago
        Hi

        Actualy i have another account using yahoo, and i received one time code

        But another 3 account, i cant received the one time code

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