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U7lo's avatar
U7lo
Explorer | Level 3
2 months ago

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    2 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey U7lo - sorry to hear you're having issues with this.

 

Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Millie4's avatar
Millie4
Explorer | Level 3
2 months ago

Hi Walter,

 

Please can you urgently reach out, I have a different account that has been set up with an incorrect email. each time I have created a ticket I have had an email to say its resolved and I've had no communication. 

 

I need to access the account but can't verify as the email was misspelled in set up. 

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