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daisy may 24's avatar
daisy may 24
New member | Level 2
4 months ago

How do I cancel an account I can't even find or have any login details for?

I'm getting emails telling me to upgrade my storage, but I can't find an account on Google or anywhere on my device. How can I cancel the supposed account when the Dropbox website doesn't give any inf...
Dropbox Basic
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @daisy may 24, thanks for bringing this to our attention.

 

The email you're receiving would be sent to the account in question. Have you tried these steps to locate which account you own?

 

Once you log in, you can then cancel the plan using these steps.

 

If you need any further assistance, please let me know!

daisy may 24's avatar
daisy may 24
New member | Level 2
4 months ago
My reply may have been sent to the community instead of directly to you!!
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    If you can't access your account, you can still try to cancel the payment on the account.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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