We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dadamanga's avatar
dadamanga
Explorer | Level 4
8 months ago

Got an email about a failed attempt to renew but my account shows as Basic and is empty

I had a paid account for many years.  My credit card expired and I received an email saying:    We weren't able to charge you $11.99 for your Dropbox subscription. Please check your billing infor...
Account Access
File access
  • Nancy's avatar
    Nancy
    8 months ago

    Perfect! I just sent you an email. Please reply back to it, dadamanga, and we’ll look into this further.

NYFLICKA's avatar
NYFLICKA
New member | Level 2
8 months ago

Hi All

I saw member dadamanga had the exact same issue as I'm having. I've been a paying member for my Dropbox account for many many years and signed in today, only to find that I have zero folders and I have a Basic account.

I'm a wee bit panicked about it. All I can think is that my credit card was compromised and had to be changed and was never updated and now I've been locked out.

 

A woman named Nancy who is a moderator on this forum was able to help the other client. Can someone (or Nancy) point me in the right direction on how to get mu files back and up my subscription again?

 

I'd be so grateful!

  • NYFLICKA's avatar
    NYFLICKA
    New member | Level 2
    8 months ago

    RESOLVED:

    Somehow two accounts had been created with 2 different emails. Have know idea how.

    Found all of my files. Thank you!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!