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Forum Discussion
Error 404 when trying to login from multiple browsers.
I have had a problem logging into my Dropbox accounts in the last couple of weeks. Every time I try to login, the login page flashes up briefly and then I get the dreaded 404 page. I have tried log...
Megan
Dropbox Staff
Dropbox StaffHi k3pard03, let's jump right into this!
Interesting. Have you tried clearing your browser's cache, by any chance just to exclude that as a possibility? Does that happen with all the browsers you've tried?
Additionally, do you have any proxy, VPN, or even ISP/router restrictions could be restricting traffic to the Dropbox domains?
Let me know more, and we'll take it from there!
I cleared my cache several times and do not have any of the other restrictions. I have also disabled autofill from Chrome and Lastpass, but I still have the error problem. The only way I can avoid the error is if I switch to the main Dropbox site from the Community. That is, I can login to the Community with no problem from any browser but I can't login to my Dropbox folders via Chrome (because it autofills a user name and immediately gives the error). If I clear the cache and wipe out cookies, I can login directly to Dropbox, but only once. This isn't a problem in Edge.
- Walter
Hey k3pard03, could you let us know the version of the web browser you're using so that we can investigate further?
Version 117.0.5938.63 (Official Build) (64-bit). I'm still having to login to the community and then go to Dropbox or I get the 404 error.
- Nancy
Hi k3pard03! Are you seeing this error message as soon as http://dropbox.com/login loads, or does it appear after you’ve entered your email address and password?
Besides that, can we log a ticket for you and email you here?
