You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jabbaar's avatar
jabbaar
New member | Level 2
7 months ago

Dropbox asked me to change my password but the link wasn't sent

Dropbox ask me to change my password and I attempted to but the link wasn't sent. Now I can't get into my account to access my files and its EXTREMELY FRUSTATING. 

Account Access
Dropbox Passwords
Passwords
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey jabbaar, sorry to hear about this.

     

    I understand you received the password reset email, but it didn't contain the reset link?

     

    If so, could you try resetting your Dropbox password by following these steps? 

    If you'd like to reset your Dropbox Sign password instead, you can use these steps.

     

    Let me know how it goes.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!