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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

macnutz's avatar
macnutz
New member | Level 2
8 months ago

Hi there, I have created a new account so that I can log into Dropbox to deal with my problem with my Original Dropbox Account that I can no longer get into.

 

I almost always use Dropbox App on my phone which gave me quick and automatic access to my photos on my Dropbox App.   I have had this for several years and it has never been a problem.  However unbeknown to me it never occurred to me that during this time a change in email address would be a problem as it always worked......

 

Until I logged onto Dropbox via the desk computer yesterday.........it wanted me to log in again.......that was all fine, I did this using the old email address and I know my password so all good.  The bad news is the verification code I had no access to this as it was sent to my old email address.  That ISP no longer exists and there is no platform in which to access the email.  I still have the old mail program to see old emails but it stops where the ISP server shut down in 2019.

 

Please can someone help.  I can "log in" but cannot enter the verification code and trying to get in touch with Dropbox seems impossible.   I was hoping that by opening a new account as I have here, I could transfer everything across but I still think the verification code is going to stop me!!

 

A huge thanks in advance, fingers crossed

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for posting this here, macnutz! 

     

    From what I understand, you’re referring to this one-time security code.

     

    If you’re still signed into your Dropbox account on the mobile app, can you please check your notifications? It’s possible you’ll be able to find your one-time code there. 

     

    Otherwise, you’ll need to log a ticket with our support team this way and send me your ticket number here afterwards.

     

    Let me know how that goes.

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