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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

1115shy's avatar
1115shy
Explorer | Level 3

I know my email and password but do not have access to the email anymore as it was a school email and has been deactivated so I cannot reactivate it. 

When logging in it asks for a 6 digit code which I cannot receive due to not having access to the email. Does anyone know a way to log in without the code or how to get the code somewhere else?

mairiclaire76's avatar
mairiclaire76
Explorer | Level 3
12 months ago
This has happened to loads of is. The agent will send u security questions when I finally get a reply and I answered all mine and they still won't give me access. It's like talking to a brick wall. They ask u to contact them. Then u explain u can't recieve the code and then after loads of faffing about u end up loosing any thing u have stored with Dropbox as they still don't let u access it

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