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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Tagri's avatar
Tagri
Explorer | Level 4
2 years ago
Hello, I have a problem, which is that I cannot log in to my accounts because it asks me for the security code.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Tagri - sorry to hear about this.

     

    Can you clarify if you have access to the email address that's associated with the Dropbox account in question or to a device that you had linked to your account in the past? 

    • Tagri's avatar
      Tagri
      Explorer | Level 4
      2 years ago
      Hi Walter,
      My accounts are only for Dropbox, meaning they are not regular e-mail, meaning I usually write the e-mail in Dropbox and only enter the password, and thus I am able to log into my account. This problem occurred last November but after the update the problem was resolved. Currently, when I enter the password, a window appears in which it says(we sent a code to your account) , but since my accounts are for Dropbox only, I do not receive anything. Please stop requesting the security code by updating.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Tagri, if I understand correctly, you have an email address that's used only for Dropbox, right?

         

        What I'm not really clear on, is if you have access to this email address, but are not receiving the 6-digit code, or if you don't have access to the address at all; can you please clarify?

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