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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Himanshu Patil - sorry to hear you're having issues with this.

 

Are you perhaps able to re-create the email address to regain access to your Dropbox account?

 

Let us know and we'll take it from there. 

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

Hello Walter

 

I tried recreating same email address, but was not possible.

Is there any other way?.

I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.

Kindly help.

 

Himanshu

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?

     

    If not, please follow these steps to log a ticket with our support team instead: 

     

    Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

    Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

    You will then receive a confirmation email that will have a ticket number. 

     

    Send me your ticket number here.

    • Himanshu Patil's avatar
      Himanshu Patil
      Explorer | Level 3
      2 years ago

      Hello Nancy! Nancy 

      I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

      I have logged ticket as you instructed Ticket no #22896796.

      Kindly help me with this issue.

       

      Himanshu 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for  the ticket ID Himanshu Patil 

         

        I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add. 

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