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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Jimi14, sorry to see you're having trouble.

 

To contact our support team, open a private browsing/incognito window, go to https://www.dropbox.com/support/sign-in-issues and submit your help request.

 

Once you have a ticket number, please send it to us here as well.

 

I hope this helps!

Jimi14's avatar
Jimi14
Explorer | Level 3
2 years ago
Hi Hannah I thought this was it
Do you mean as the bot ?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jimi14 - sorry to jump in here, but I just wanted to mention that if you follow Hannah's steps to submit this form through an incognito window where you're not logged into any Dropbox account, you should be able to fill all the information surrounding your case and an email address we can currently reach you at.

     

    Once this is done and you get a ticket in your email's inbox, you can share its number with us here so that we can look it up in our system too, if needed.

     

    Keep us posted with any updates!

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