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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

sweetybhardwaj's avatar
sweetybhardwaj
Explorer | Level 3
2 years ago
I have a account on Dropbox but I cannot sign in my Dropbox account because it sent a code on my gmail account but my gmail account is disabled
Plz help and sign in my account once
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    sweetybhardwaj, do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? 

     

    If yes, please check their notifications and let me know if you can see the one-time code there.

     

    If not, can you access the email address showing here, so that we can log a ticket for you?

    • sweetybhardwaj's avatar
      sweetybhardwaj
      Explorer | Level 3
      2 years ago
      Dear
      No any other device Linked to my Dropbox account
      I opened my Dropbox account only on my same device but now when I trying to sign in my account it send a verification code to gmail but
      My gmail account can not access it's can not recover please help
      I have very important data in my Dropbox account

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