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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

tightpurchaser's avatar
tightpurchaser
Explorer | Level 3

Hello again!  It's been a while since I last viewed Dropbox.  I don't know how I did it before.  My newest account is under the current GMAIL address.  I had other addresses under which I had accounts here.  We never got over the problem of my having all these accounts when I would rather have one.  This is a Windows 10 64-Bit system.  I have not tried to access Dropbox on my other computer, the Mac Monterey, upgraded from Catalina.  When I try to login with an obsolete email address, your site tries to send a security code to that same address, not giving me the option to redirect it to my GMAIL address.  Offhand I had an address with a service that I no longer use.  So, I have content I cannot access due to email addresses that I have trouble remembering.  Please help me get it all under this one, the address I am currently logged in.  Thank you.

  • tightpurchaser's avatar
    tightpurchaser
    Explorer | Level 3
    2 years ago

    Rich, the problem is not remembering the email address.  Your site sends verification, or security codes to that no-good address.  At this time I am not going to try to login with those addresses.  I had a hard enough time logging in here and don't know how I got in.

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