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pavel9's avatar
pavel9
Explorer | Level 3
2 months ago

Account is said to be deleted, but I still can't create a new one with the same email address.

My friend uses Dropbox as a person. He had mistakenly switched to Dropbox for Teams, didn't pay and his account was blocked and deleted. Okay, that's not a problem for him. But now he can't reg...
Account Access
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Security
pavel9's avatar
pavel9
Explorer | Level 3

Nancy,

Thank you for your quick response.
He filled out the form after your message, but did not receive either a ticket number or a response.


What should he do now?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey pavel9, did he check his email address (specifically also spam/junk filter) for any Dropbox-related emails? 

 

If this didn't work out, I can send an email your way, and you can always forward it to your friend, in order for us to continue troubleshooting with him. 

  • pavel9's avatar
    pavel9
    Explorer | Level 3
    2 months ago

    Hey Megan,

    he checked and found this message:
    "Ticket #24269776: DB: Can't create new account with email from deleted

    Your issue has been marked as solved."

    But in fact the problem is not solved. When the friend goes to "Sign up or log in" page and enters his email, he gets "Welcome back" with password field, which means the account is still here.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      pavel9, I can see that a support agent reached out to your friend, but they never replied back to the ticket. 

       

      In order for our team to continue their support, they'll need to respond back to their email.

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