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Forum Discussion
Account is said to be deleted, but I still can't create a new one with the same email address.
My friend uses Dropbox as a person. He had mistakenly switched to Dropbox for Teams, didn't pay and his account was blocked and deleted.
Okay, that's not a problem for him. But now he can't register a new correct account with the same email.
Because when he visits "Log in or sign up" page, enters the email, he receives a welcome message:
- which means that this account exists.
But when he enters the password, he gets:
- which means his account is deleted, so the email should be available for the new registration.
Ok, the message says that you should "wait for 1 day to re-register with your current email". BUT HE WAITS SINCE JULY!
Could you please do some kind of "the most complete deletion", so that he could use the same email again?
- Nancy
Dropbox Staff
Thanks for posting about this on our Community, pavel9!
Has your friend logged any tickets with our support team already? Since we don’t have any account visibility on the forum, I’d definitely suggest that he does, so that they can look into this.
Here are the steps he can follow. You can also send me his ticket number afterwards and I’ll leave an internal note to our support team on his behalf.
Keep me posted for any progress.
Nancy,
Thank you for your quick response.
He filled out the form after your message, but did not receive either a ticket number or a response.
What should he do now?
