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Forum Discussion
A member is not receiving our invitation
I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
- Walter
Dropbox Staff
Thanks for keeping us in the loop and posting your workaround as well BMCBret - sorry you had to go through all this. Glad to hear you managed to resolve this in the end though. Should you ever stumble upon an issue as such, log a ticket with our team to have this investigated if needed.
Happy Monday!
- Mark
Super User II
We are also having this problem today and invitation email is not coming through, have checked junk and spam several times and sent invite a couple of times, tried sending to different email address and so no luck.
Please advise
Seema
New Member Invite not being received, have checked spam junk folders and tried inviting using personal email still no luck, please advise
Thanks
Seema
- Walter
Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team.
As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).
Take a look at your inbox and we'll pick this up from there.
Thanks in advance Shassan!
Mark: Thanks for helping keep our Community neat :wink:
We have the same problem. Invited a new member but the email never arrives.
Hello,
I have the same issue. I did not received a new invitation (nothing in the spam anymore).
How I can solve this issue?
Thanks,Raffaele
I have had the same issue before, and again today, with a new Office 365 mailbox. I just spoke to Dropbox for Business support who fixed it:
Dropbox Business Support wrote:It seems that this user was added to our Email Suppression list due to a filtered hard bounce-back from their email inbox. I have removed the user from the Email Suppression List, and you should be able to resend the invite at this point. One suggestion would be to have the user add no-reply@dropbox.com as an email contact to make sure that the invite (as well as future emails) are delivered properly.
Maybe the invite was sent before the mailbox was fully provisioned so caused a bounceback therefore Dropbox put it on this suppression list?
My IT folks found all my invitations in the SPAM folder. Upon further investigacion they determined that because the reply-to address was mine rather than Dropbox, it looked suspicious and was dropped before the user even knew it.
I suggest Dropbox consider changing how they handle these messages. In the meanwhile, users having this problem should look for the issue in their spam system.
