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Forum Discussion
A member is not receiving our invitation
I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
New Member Invite not being received, have checked spam junk folders and tried inviting using personal email still no luck, please advise
Thanks
Seema
- Walter
Dropbox Staff
Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team.
As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).
Take a look at your inbox and we'll pick this up from there.
Thanks in advance Shassan!
Mark: Thanks for helping keep our Community neat :wink:
We have the same problem. Invited a new member but the email never arrives.
- Lusil
Hey VBICT, welcome to the Dropbox Community!
If you're trying to invite the user to a Business team and you're the team admin, you can try sending the invitation once more by:
- Logging in to the Members tab in the Admin Console.
- Click on the gear to the right of the member you'd like to invite.
- Select Resend invite from the drop-down menu.
From there, ask the user to check their spam and filtered email.
Also, check if
