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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
rubinen's avatar
rubinen
Explorer | Level 4
11 months ago

Dear Dropbox

 

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.

I've added no-reply@dropbox.com to my contacts.

I've checked my spam folder. 

I've verified my address is correct.

I have also verified that the email address can receive mails from other sources.

I can also send you an email from that address if need be. I just need an address to send it to 🙂

I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.

I have full access to my Dropbox account on my desktop and on the webpage.

 

Edit: Oh and I have just received my Dropbox community sign up email without a problem. My 6 digit code, no luck.

 

Please help me 🙂

 

Kind regards Daniel 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey rubinen, welcome to our Community! 

     

    I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay? 

     

    Let me know! 

    • rubinen's avatar
      rubinen
      Explorer | Level 4
      11 months ago

      Dear Megan

      Yes please. Please send me an email. I would love to get this solved 🙂

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi rubinen, I've sent you an email, please could you reply to it when you get a chance.

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