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Forum Discussion
Recieved a "complete your dropbox setup" email for no obvious reason
Hi there.
I've just recieved an email asking me to complete my setup of Dropbox, despite my having used Dropbox for a lot of years now.
I've opened my Dropbox client and see nothing untoward and ...
Thank you both for your detailed updates!
It seems that this communication may have just been sent by mistake from what you've mentioned. There isn't a certain action that can be taken to prompt the communication to be sent to you (such as a new login etc).
Marta9, you should be able to unlink the old device with an "x" that appears to the right of the device when you visit the Security page of your account settings. Let me know if you're not able to do this.
It doesn't sound like anything unusual is occurring, however let me know if you have any other questions about this.
Thanks!
Hi Daphne
So I can see that I've only completed four out of the seven "getting started" steps, simply because the other three aren't really relevant to how I use my account, so that perhaps explains it. Just curious as to why Dropbox would generate this email now suddenly after so many years.
The only other strange thing is that, earlier today after I posted this, I logged into my dropbox account to see if anything was unusual and couldn't see anything. I managed to log in fine with my saved password in my browser.
Curiously, however, after reading your latest reply, I went to sign in again and Dropbox would no longer recognise my password, despite having accepted it earlier in the day. I've just subsequently changed it and logged in again and can't see anything amiss, but it just seems that something quite strange is going on.
Daphne
Dropbox Staff
Dropbox StaffThank you both for your detailed updates!
It seems that this communication may have just been sent by mistake from what you've mentioned. There isn't a certain action that can be taken to prompt the communication to be sent to you (such as a new login etc).
Marta9, you should be able to unlink the old device with an "x" that appears to the right of the device when you visit the Security page of your account settings. Let me know if you're not able to do this.
It doesn't sound like anything unusual is occurring, however let me know if you have any other questions about this.
Thanks!
Thanks, Daphne.
I think the latter problem I was havng with my login was unrelated - think I had duplicate logins saved in my browser, it seems to be ok now.
Thanks again for your help. :)
Thank you Daphne. I have unlinked the old device.
