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Recieved a "complete your dropbox setup" email for no obvious reason
Hi there.
I've just recieved an email asking me to complete my setup of Dropbox, despite my having used Dropbox for a lot of years now.
I've opened my Dropbox client and see nothing untoward and ...
Thank you both for your detailed updates!
It seems that this communication may have just been sent by mistake from what you've mentioned. There isn't a certain action that can be taken to prompt the communication to be sent to you (such as a new login etc).
Marta9, you should be able to unlink the old device with an "x" that appears to the right of the device when you visit the Security page of your account settings. Let me know if you're not able to do this.
It doesn't sound like anything unusual is occurring, however let me know if you have any other questions about this.
Thanks!
Daphne
Dropbox Staff
Dropbox StaffThanks for reaching out to us lightningpaw77!
Just to double check the email address that you received this from, when viewing the message in your inbox can you please click the sender's info (Dropbox <no-reply@dropbox.com>)? This will expand for more info and you can see the exact email that you received this from. Let me know if you see anything other than the "no-reply@dropbox.com" email listed there.
Also, if you hover over the "Getting started" button, can you take a screenshot of the link that it goes to? It may just be that you haven't completed some of the steps mentioned in the notification.
Finally, do you have any other email addresses that are forwarded to the one you received the communication to? Is the email that you received this message to the one associated with your Dropbox account?
Let me know what you find and we'll take it from there - thanks!
