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Forum Discussion

tek825's avatar
tek825
Helpful | Level 5
4 years ago

Phone number has changed/new phone... HELP!

I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as t...
Account Access
Account Settings
Security
Shdhin's avatar
Shdhin
Explorer | Level 3
Hi team. My dropbox account can not give access. Buses my old phone broken. Know my new phone can not give access, Pleas help me. Recovery my dropbox account
Thanks.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Shdhin, would you mind describing with as much detail as possible, what's happening here? 

 

When you say that your Dropbox account can't give access, what do you mean? 

 

Do you have access to your account in any way possible? 

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