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Forum Discussion
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as t...
RCJ37 wrote:
Surely someone must have considered this circumstance.
Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication.
my phone number has changed and I can't get the SMS code to access the account
- Hannah
Dropbox Staff
Hey Arnonsouza , sorry to hear about this.
Have you taken a look into this article, to see if you find the info helpful?
