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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Jimi14's avatar
Jimi14
Explorer | Level 3
Tried all I know , email been deleted ,that’s associated with drop box , can set up new email with same email address but still can’t receive email with the 6 digit code
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Jimi14, welcome to our Community! 

 

Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Let me know more!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Jimi14, I can only create a ticket using the email address linked to your Community profile.

       

      It's not the same as the one you mentioned though. I just created the ticket on my end for you, I'll see you there!

      • Jimi14's avatar
        Jimi14
        Explorer | Level 3
        2 years ago
        @megan I verified my email in a reply but nothing since ?

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