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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I can't login. I enter my email address and then my password. Then it tells me a code is sent to my email address but I don't receive that (I can check the spambox on Monday but I don't believe it's there). How else can I login?
Nancy
Dropbox Staff
Dropbox StaffHey EJ27! I’d still suggest you check your email’s spam folder first, as there’s a chance the code is there indeed.
If this doesn’t work out, please also add no-reply@dropbox.com to your email contacts, and try to resend the code.
Besides that, you can check for any linked devices, as the 6-digit code may have been sent as a notification there.
Claudia28, can you please send me the ticket number from your convo with our support team?
Have you also added no-reply@dropbox.com to your email contacts and checked your devices' notifications, as suggested above?
I'll check the spam, thanks. How do I add an email to my email contacts if I can't login...
Nancy I have just written to the support team. This is my ticket number: 22614042. I haven't received a reply because I sent the mail 5 minutes ago.
