You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
- In that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
Hi there drop box,
I have had my account deleted and need my files back please contact me asasp, there is no way to find the infromation I need, I am in desperate ned of help as the files are important, please get in touch,
[personal information removed per the Community's Guidelines]
very very disspointed with your service also
Belinda
Rich
Super User II
Super User II
Black Pantry wrote:
I have had my account deleted and need my files back
Typically, once an account has been deleted it's not possible to recover the account or the files that were in it. The exception to this is if you were a member of a Business team account, in which case the team admin can restore your account if it was deleted within the last seven days.
How, and when, was your account deleted?
