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Forum Discussion

DebraV's avatar
DebraV
Helpful | Level 6
12 months ago

Multiple accounts using Dropbox App

Hi I have 2 accounts one my personal and other an organisational account. I find convenient to use the app on my windows pc and I find that I can see the organisational one not my other.   I ha...
Account Access
Account Settings
Multiple Accounts
Windows
  • Mark's avatar
    Mark
    12 months ago

    Hi

     

    When you logged out did you also either delete or rename the Dropbox folder on your device? If you didnt when you tried to log in again Dropbox will realise that theres already an install there and try and use it.

     

    Simply put,  Dropbox is not designed to do what you are trying/want to do and doing so is going to put you at risk of huge data loss. You need to decide which account to have on the machine and which not to and just stick to that OR as I said set up a second user account on the machine and use that. 

DebraV's avatar
DebraV
Helpful | Level 6

Hi Mark

I am still confused about what I am doing wrong. I went into Dropbox and logged out of my organisation account and logged into my personal account. I clicked on install Dropbox App which it said that it was already installed.

I get a message that I am still logged in under my organisation account. Do I have to delete the linked device on the organisation account to display my personal account and then reinstall when I want to use the organisation account and vice versa?  

Its like I have logged out of the organisation account on dropbox.com but not recognising that i have on the app (and according to the alert message below)

Images below....1. message when logged in personal account and wanting access the app. 2. Organisational account devices 3. Personal account devices.

Sorry to be so confused

 

 

message i get when i log out of org account and currently in personal acct

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

Hi

 

When you logged out did you also either delete or rename the Dropbox folder on your device? If you didnt when you tried to log in again Dropbox will realise that theres already an install there and try and use it.

 

Simply put,  Dropbox is not designed to do what you are trying/want to do and doing so is going to put you at risk of huge data loss. You need to decide which account to have on the machine and which not to and just stick to that OR as I said set up a second user account on the machine and use that. 

  • DebraV's avatar
    DebraV
    Helpful | Level 6
    12 months ago

    Thanks Mark...as I can't risk losing data I will work with what I have.  Many thanks for your help!

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