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Hanif01's avatar
Hanif01
Explorer | Level 3
2 years ago

Missing options in sync tab of my desktop app

Hi

 

I have Windows 10 Enterprise installed on my computer and newer version of Dropbox. Following options are not available in my dropbox preferences while 2 of my colleagues have it.

I already tried to uninstall/install Dropbox and have already up to date windows but still not showing. Can someone help?

 

Regards

Hanif

Desktop
dropbox business
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Hanif01, how are you today?

     

    Can you let me know more, in regards to the app's syncing status, and how long it's been like that?

     

    Keep in mind that you can adjust the app's bandwidth, by following these steps. 

     

    Keep me posted!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Hanif01, let's take a look! 

     

    The screenshot you attached here, is what your colleagues see under the app's preferences, right? Can you also send me a screenshot of what you see on your end, under your Sync tab? 

     

    Also, which version of the desktop app is installed on your device currently?

     

    Keep me posted!

    • Hanif01's avatar
      Hanif01
      Explorer | Level 3
      2 years ago

      Hi Megan

       

      Yes that is correct.

      My Dropbox looks like following

       

      Thank you for your help.

       

      Regards

      Hanif

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Hanif01, thanks for your speedy response! 

         

        You mentioned that you're part of a team, so it sounds like your admin might have disabled that feature for you. Have a look into this Help Center article. 

         

        Would you be able to check with the Team's admin, and let me know how that goes? 

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