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Forum Discussion
incorrect email address on account
I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing it. This cannot be done since the address on the account is not a valid address. So, how do I get the address changed?
- Walter
Dropbox Staff
Hi there konocti-view - sorry to hear you're having issues with this.
Can you clarify if the typo is in your email's handle or if the domain is misspelled?
Also, are you getting any specific error if you try to change it through your account's settings?
Let me know what you find!The incorrect address on the account is @hughrs.net. The correct address is @hughes.net.
When I go to change the address, I am told it is already taken. Of course, I'm using it.
- Rich
Super User II
konocti-view1 wrote:When I go to change the address, I am told it is already taken. Of course, I'm using it.
That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.
No error it says the email to verify has been sent and the email entered is correct but nothing coming through - nothing in spam, not a blocked email etc.
The correct domain is @hughes.net, the address is incorrectly @hughrs.net
Wondering if anyone can help I am trying to change my email address but I never get the email to verify the change is there another way to verify the change? I have checked my spam folder just FYI
I am having a similar issue - tried just setting up a new account with the email I want to use but it comes up with an error saying it can't reach the email address - it's a valid email address and I have double checked that there is no issue in terms of blocks/spam filters etc. it is incredibly frustrating
Buongiorno, non riesco ad accedere ad un mio account, al quale non accedo da molto tempo. La mail utilizzata è "hotmail" oggi con accesso da outlook. Il messaggio di errore è "Email o password non validi", e quando avvio la procedura di modifica della password, nella casella di posta hotmail (nella quale ho anche memorizzato nei contatti "no-reply@dropbox.com"), non mi arriva mai nessuna mail (ho tentato decine di volte).
Cosa posso fare per recuperare il contenuto del mio dropbox?
Grazie
Corrado
- Rich
Corrado964 wrote:
non riesco ad accedere ad un mio account, al quale non accedo da molto tempo.
Dici di non aver accedo l'account da molto tempo. Quanto tempo è passato? Se l'account fosse inattivo per più di un anno, sarebbe stato eliminato a causa dell'inattività.
Molto più di un anno, non sapevo di poter perdere tutti i file per il mancato utilizzo di un anno, senza neanche ricevere preventivamente un avviso...
Hi,
I just opened new account and wrote my email incorrectly!
The email I wrote is also taken and thus I can't even open it for myself.
I can't change the email either. And I can't send out verification request either to this incorrect email!
What can I do? How can I change my own email to this account??
I could open up new account one but then I'd miss out on ACER promo given here.
HELP!
//PJV2023
Hi,
it was before the @.
I was suppose to type name1.name2@gmail.com but I forgot to put the ".name2" part there. Don't ask me how..
So it's a totally wrong email address there now.
//PJV2023
I currently subscribed to the 2Tb plan with Dropbox. However, I have never been able to verify my email address. The email address on my account is incorrect but I am still being charged. I wish to change my email to the correct address, what is the best way forward?
I do have the option to verify but am unable to receive the email as the email address is defunct. No verify, therefore unable to change email on my account?? There must be a way, has anyone had this issue?
Hi, I set up the wrong verification email to begin with so getting no verification emails , how do I change my email, where is would normally say Edit it says verify, i have tried using the Support Bot but i need to be verified to use it.
I need to know how I can CORRECT my initial email address. I misspelled it when I first signed up for dropbox, so it never got verified. Please help.
- Hannah
Hi there, Mara22 and thanks for reaching out to us.
Are you currently logged in to the account?
If so, do you perhaps see an option to update your email address, after clicking on the "verify" link in your settings?
If not, I think it would be easier to just create a new Dropbox account under the correct address and move any files you have to that one.
