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konocti-view's avatar
konocti-view
New member | Level 2
3 years ago

incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Account Settings
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hi there konocti-view - sorry to hear you're having issues with this. 

Can you clarify if the typo is in your email's handle or if the domain is misspelled? 

Also, are you getting any specific error if you try to change it through your account's settings?

Let me know what you find!
SL10's avatar
SL10
Explorer | Level 3
2 years ago

No error it says the email to verify has been sent and the email entered is correct but nothing coming through - nothing in spam, not a blocked email etc.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, SL10.

     

    Do you mind if we email you, so we can look further into this?

    • SL10's avatar
      SL10
      Explorer | Level 3
      2 years ago

      Please do I have no success trying to resolve the issue - 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, SL10, I just sent you an email, so make sure to get back to me, when you have a moment.

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