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konocti-view's avatar
konocti-view
New member | Level 2
3 years ago

incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Account Settings
jcowen's avatar
jcowen
New member | Level 2

I currently subscribed to the 2Tb plan with Dropbox.  However, I have never been able to verify my email address.  The email address on my account is incorrect but I am still being charged.  I wish to change my email to the correct address, what is the best way forward?

 

I do have the option to verify but am unable to receive the email as the email address is defunct. No verify, therefore unable to change email on my account??  There must be a way, has anyone had this issue?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey jcowen, sorry to hear about this.

 

Is your email's handle (before the @) or the domain (after the @) of the email that has the typo?

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