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Feriman's avatar
Feriman
New member | Level 2
4 days ago

I didn't get an "Out of space" email even though my notifications are on.

It has been set, but I didn't get an email about I'm running out of space, when it happened yesterday. I don't know why.

I have checked my Gmail and nothing is in the Spam or Trash folder. There is no filter set for Dropbox emails.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Feriman, thanks for posting here! 

    Could you clarify the quota of your current plan, and how much you were using yesterday? 

    Also have you made sure that the no-reply@dropbox.com is added to your address book for future reference, and that your email provider doesn't block access to these email domains?

    Let me know more!

  • Feriman's avatar
    Feriman
    New member | Level 2

    I have 6.38 GB in my Dropbox and it was full when I was notified that it's full (0 bytes left).

    I'm sure "no-reply@dropbox.com" is not blocked, because I get emails about new logins, and they come from the same email address.

     

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