Forum Discussion

Explorer | Level 3

3 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received

Dropbox Staff

Hey Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.

Have you checked your spam folder, to see if the email went there?

If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.

Explorer | Level 3

2 years ago

Hello @Hannah,

First of all thanks for your replay.

yes I tried to did all because I read in other discussion this information. But I did't received anyway nothing.

Hannah
Dropbox Staff
2 years ago
No worries, Andrea.

Can we send you an email, to look into this?
- Andrea211
  Explorer | Level 3
  2 years ago
  @Hannah Yes of course my mail is: [removed per the Dropbox Community Guidelines]
Jay
Dropbox Staff
2 years ago
Hi Andrea211, I've sent you an email, please could you reply to it when you get a chance!

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!