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Forum Discussion
I can't login cause my email address doesn't exist anymore
I had signed up years ago and the email address I used to sign up i stopped using after a year and I believe the email has been deleted permanently therefore I can’t seem to log in with the email and password I originally signed up with.
My email address is no longer available. So there is no possibility to access my old account which is around 10 years old and full of private stuff like family foots, passport pictures etc. How it is possible to change the email address of an account to which I cannot login?
- Mark
Super User II
- Mark
Dropbox will still allow you to log in with the email and password regardless if the email no longer works as long as the password is correct. If it isnt I'm afraid there is no way to recover that account.
Are you logged in on any devices at all?
Hi SuperUserAdam,
Thanks! This was what I needed. maureendwyer
- It is still not letting me access my account as it is saying my password or email is incorrect. But I can’t get into that email address anymore as I have not used it for many years. Dow you know if there is a contact number where I can talk to an agent or someone from dropbox?
- Mark
All your support entitlement is available at www.dropbox.com/support BUT I also know from here (you can search) where theyve said on numerous occasions if you do not have access to the email address you cannot gain access to the account. The email address is the only thing which identifies YOU as the account holder.
That is also explained here: https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password
