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SteveG8's avatar
SteveG8
New member | Level 2
5 months ago

I can sign in to my account on my PC but not on my cellphone

I can sign in via my PC. But i cannot sign in with my cellphone using the Dropbox app. I use DuckDuckGo as my browser.   My browser uses a VPN.  Is this why i cannot sign in from my cellphone (the VP...
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  • Mark's avatar
    Mark
    5 months ago

    Yes very likely - because it uses timezones and location checks just to match where you are etc. 

     

    Try disabling that for a moment to log in and then it should work 🙂

SteveG8's avatar
SteveG8
New member | Level 2

Thank you Mark.  I believe i'm in.  When i access a document on my cellphone (to read it), will that use up memory on my cellphone?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
@SteveG8 wrote:

When i access a document on my cellphone (to read it), will that use up memory on my cellphone?

Yes, the Dropbox app will store the file in cache for a while. You'll see the disk space used by the app increase as you open more files. The app will manage this on its own, though there is a button to clear the cache in Dropbox Settings.

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