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morel's avatar
morel
Explorer | Level 4
2 years ago

Can't sign in.

Hi, 
So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email.
I can no longer access that email, but I remember my account password. How do I go about this?

Account Access
  • Nancy's avatar
    Nancy
    2 years ago

    It's my pleasure, morel! 

     

    I was able to locate your ticket in our system as well, and I've left an internal message to our team so that they can see your convo here.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey morel, sorry to hear you're having issues with this.


    Can you please clarify if you're getting any specific errors when trying to log into the account since you know the credentials?

     

    How long has it been since you last accessed the account in question? 

     

    Let us know and we'll take it from there. 

    • morel's avatar
      morel
      Explorer | Level 4
      2 years ago

      No errors. It's just asking me to enter a verification code for my email address, but I no longer have access to that email address. 

      Can't remember when I last logged in but it's probably been a 10-15 month range. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry for jumping in, morel. 

         

        Do you currently have any linked devices to your Dropbox account? If you check the Notifications section there, are you able to locate your one-time code?

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