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Forum Discussion

morel's avatar
morel
Explorer | Level 4
2 years ago

Can't sign in.

Hi,  So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. H...
Account Access
  • Nancy's avatar
    Nancy
    2 years ago

    It's my pleasure, morel! 

     

    I was able to locate your ticket in our system as well, and I've left an internal message to our team so that they can see your convo here.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey morel, sorry to hear you're having issues with this.


Can you please clarify if you're getting any specific errors when trying to log into the account since you know the credentials?

 

How long has it been since you last accessed the account in question? 

 

Let us know and we'll take it from there. 

Ricky sas's avatar
Ricky sas
Explorer | Level 3
2 years ago

It crash ! Do not login at all .

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