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Forum Discussion
How can I access live chat for support?
where can i find the Live chat on my account??
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
- i want my old account back please
[Removed as per Community Guidelines] have i reached live chat? I just upgraded to trial version of Professional and need help
- Walter
Dropbox Staff
Hey there Joan T., thanks for joining the discussion here.
Our Community is not to be confused with the live chat option you may get when contacting our Support team directly.
That said, we'll be happy to help with any questions you may have so feel free to elaborate on your query. This way we'll be able to advise further.
Thanks so much!
is all my documents backe up every month
i need customer support chatt link to chatt with them,i want to delete my account.
- Rich
Super User II
elvis1991 wrote:
i need customer support chatt link to chatt with them,i want to delete my account.
The support options that are available to you can be found on the Support page. Typically, Live Chat is only available on Professional and Business accounts. That said, you can delete your account yourself. Refer to the following help article:
- Rich
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page.
- Rich
PPagan wrote:
I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page.
Make sure you're signed in to your account, or the option won't appear on the Support page. Also, Live Chat is available Monday-Friday. It's not available on weekends or holidays (this Monday is a holiday in the US).
Sorry to piggy back here - although live chat support is an option for a Business Standard plan admin, may I assume this doesn't apply to a trial? Thanks!
Live Chat is listed. But it takes me to SALES chat.
